FLAIM Quality Management

FLAIM develops world leading multi-sensory immersive learning solutions for training in hazardous and emergency situations.

FLAIM has two ‘trademark’ products firstly the FLAIM Trainer and secondly the FLAIM Extinguisher.

The FLAIM Trainer is the world’s first immersive technology enabled firefighter training solution. FLAIM Trainer combines high fidelity virtual hazardous fire environments, audio and industry standard equipment to deliver a fully immersive, multi-sensory, physical experience that enables firefighters to train more, learn more and be better prepared for the risks they face when delivering their service to the community.

The FLAIM Extinguisher is the world’s leading immersive learning solution for the fire and safety industry. FLAIM Extinguisher incorporates a broad, expanding, range of virtual fire scenarios in industrial, commercial, medical, transport, lab and warehouse environments that enable initial responders, and the general public, to learn OH&S correct procedures and develop safe and effective extinguisher management techniques.

When we first met with FLAIM they were a start-up technology business with great products but they were faced with the challenges of quickly scaling the business and developing processes and practices necessary to meet customer demand.

The Rightstrategy ‘Business Maturity’ Diagnostic was conducted and identified a need for FLAIM to formalise the product development, operational and support processes to ensure high levels of customer satisfaction and compliance with industry regulations.

The decision was made that Rightstrategy assist FLAIM with developing and implementing a Quality Management System conforming to AS/NZS ISO 9001.

This included a detailed gap analysis against AS/NZS ISO 9001 and making recommendations that were appropriate for FLAIM’s business needs.

Rightstrategy assisted by mapping the FLAIM business processes introducing the right level of checks and balances necessary in meeting their objectives of an efficient operation, customer satisfaction and compliance with requirements.

One of the major activities in the development of the Quality Management System is to bring key people together to determine the most effective way of running the business.  This allowed us to develop a business focussed Quality Manual reflected where all operational areas and activities of the organisation work in harmony to provide consistently high levels of customer service.

Bureau Veritas (A globally recognised independent Certification Body) undertook an audit of the Quality Management System and FLAIM were recommended for certification at the first attempt.

We asked FLAIM’s Operations Manager Mr. Chek Loong how Rightstrategy has helped the business:

Mr. Loong was very happy to provide the following positive feedback about the project:

• The Quality Management System allowed us to streamline business processes while discussing and documenting the flow of activities, leading to increased consistency of business practices.
• There was a reduction of waste and improvement in efficiency with documented work instructions now being available in production.
• Training of a new employee in assembly has been quicker with work instructions available at hand, leading to significantly reduced supervision time.
• The quality of our products has improved over time with consistent assembly practices, reduced customer complaints allowing the team to focus on value adding activities for the business.
• Having the AS/NZS ISO 9001 certification assures our customers that we have a management team committed to providing quality products and services.
• Having the certification has also provided FLAIM broader access and increased opportunities to customers in different government agencies and industry sectors around the globe.

Rightstrategy are specialists in strategy, business planning and quality systems and we understand how a good business should operate.

We have been assisting organisations in implementing management system standards for over 25 years leading to successful independent certification.

During this time, we have developed our unique approach and methodology guaranteeing that you implement these highly sought after and valuable management systems in a relatively short time frame with minimal interruption to your organisation.

If you are interested in developing a Quality Management System that includes genuine and meaningful improvement please feel free to contact us for a free no obligation discussion of your needs.

Steve Robinson